A step-by-step guide to your first email survey

You can ask for feedback from multiple customers by creating and addressing them with an email survey. SAP Hybris Cloud for Customer (C4C) has exactly the marketing functionality you need for this. It is included with your basic license for Sales. In this article I will give you a step-by-step breakdown of how to create, execute, and analyze an email survey.

Three steps to your first SAP Hybris Cloud for Customer survey

Sound familiar: You have a lot of customers who purchase a wide variety of products and services from you, but you don’t really know if these customers are actually happy with you? Maybe they are unsatisfied or there are issues in your value chain that you are not even aware of. With SAP Hybris C4C, you can put an end to the guesswork and conveniently create, execute, and analyze your own surveys.

How to create value from groupware

Today, distributed teams are increasingly forced to work across geographies and time zones. Groupware can support their day-to-day business needs and streamline, or much rather enable, collaboration. After all, who these days could even imagine working without shared calendars or let alone email?