Does this sound familiar? You get a call from a customer who is having issues with a product they purchased from you. Naturally, you want to resolve the issue as quickly and as efficiently as possible. However, it can get quite difficult to find the right contact or the related products and spare parts. The […]
About Julia Mieth
Having spent several years as a CRM consultant, Julia Mieth has extensive expertise and project experience in SAP Hybris Cloud for Customer. She is also an expert in sales and marketing. As part of her responsibilities at Camelot ITLab, she will periodically publish engaging articles on the issues she comes across in her customer projects.
Entries by Julia Mieth
You have already laid the groundwork by populating your SAP Hybris Cloud for Customer system with all available contact and customer data such as addresses, phone numbers, and e-mail addresses and classifying your customers. But what use are they to you if you have no idea how your contacts feel about you?
SAP Hybris Cloud for Customer (C4C) comes with campaigns that afford you the opportunity to address a wide variety of recipients and provide them with news about your latest products or upcoming promotions.