This is Camelot’s CRM team reporting back to duty! We were never really gone, but due to exciting new customer projects and innovative in-house developments related to SAP Hybris we haven’t been able to keep our blog entirely up to date. But we vow to do better from now on and will go back to […]
About Roberto Wahl
Roberto Wahl is the senior consultant in charge of SAP Customer Relationship Management (CRM) at Camelot ITLab. His market and industry expertise comes from many years of planning and executing a wide variety of CRM initiatives for large German companies from diverse industries.
He is an expert in all products related to the Customer Engagement and Commerce (SAP CEC) process and will share his knowledge with you right here on this blog.
Entries by Roberto Wahl
We all know how it is, trade show season rolls around at least once or twice a year. You invite your customers, pack your bags, pick up the trade show collaterals, and make your way to the booth – only to find the same old lead forms to write your notes on and staple business cards to. Doesn’t this seem a bit outdated to you and is this really how you want your company to be perceived?
We wish all our readers happy holidays and a happy new year 2017. We are looking forward to post new and interesting articles around the CRM topic in the upcoming year. Your Camelot CRM-Team
It’s November and time for a new release for SAP Hybris Cloud for Customer (C4C). Many of you have probably already run the upgrade on your test system. To fully discover the great new features in advance, we recommend taking a look at the SAP Hybris Cloud for Customer – November 2016 Release Information.
In my last article, I discussed the benefits of groupware integration with a CRM system. Today, I will show you what the built-in groupware integration in SAP Hybris Cloud for Customer can do for you – from straightforward integration to the search for CRM data in Microsoft Outlook.
It becomes increasingly difficult to stand out from competitors. Only if you are aware of your customers’ needs, you may be able to be one step ahead. With SAP Hybris Cloud for Customer, a cloud-based CRM solution, you can access all relevant key figures anytime and obtain the relevant insights.
You can ask for feedback from multiple customers by creating and addressing them with an email survey. SAP Hybris Cloud for Customer (C4C) has exactly the marketing functionality you need for this. It is included with your basic license for Sales. In this article I will give you a step-by-step breakdown of how to create, execute, and analyze an email survey.
Sound familiar: You have a lot of customers who purchase a wide variety of products and services from you, but you don’t really know if these customers are actually happy with you? Maybe they are unsatisfied or there are issues in your value chain that you are not even aware of. With SAP Hybris C4C, you can put an end to the guesswork and conveniently create, execute, and analyze your own surveys.
Today, distributed teams are increasingly forced to work across geographies and time zones. Groupware can support their day-to-day business needs and streamline, or much rather enable, collaboration. After all, who these days could even imagine working without shared calendars or let alone email?