You have already laid the groundwork by populating your SAP Hybris Cloud for Customer system with all available contact and customer data such as addresses, phone numbers, and e-mail addresses and classifying your customers. But what use are they to you if you have no idea how your contacts feel about you?
It’s November and time for a new release for SAP Hybris Cloud for Customer (C4C). Many of you have probably already run the upgrade on your test system. To fully discover the great new features in advance, we recommend taking a look at the SAP Hybris Cloud for Customer – November 2016 Release Information.
In my last article, I discussed the benefits of groupware integration with a CRM system. Today, I will show you what the built-in groupware integration in SAP Hybris Cloud for Customer can do for you – from straightforward integration to the search for CRM data in Microsoft Outlook.
Ever since the advent of business networks, sales reps have been asking themselves how they can leverage these vast amounts of useful and informative data to simplify their processes. With SAP Hybris Cloud for Customer, SAP has created a new cloud CRM technology that makes integration as easy as child’s play.
It becomes increasingly difficult to stand out from competitors. Only if you are aware of your customers’ needs, you may be able to be one step ahead. With SAP Hybris Cloud for Customer, a cloud-based CRM solution, you can access all relevant key figures anytime and obtain the relevant insights.
Sound familiar: You have a lot of customers who purchase a wide variety of products and services from you, but you don’t really know if these customers are actually happy with you? Maybe they are unsatisfied or there are issues in your value chain that you are not even aware of. With SAP Hybris C4C, you can put an end to the guesswork and conveniently create, execute, and analyze your own surveys.